These are PlanetBeautyCare.com’s Standard Return Policies applicable only to products purchased by you directly from the PlanetBeautyCare.com website.
Your satisfaction is always our top priority. Every single item undergoes strict quality control inspection by our Quality Assurance technicians prior to shipping. This ensures guarantees the highest levels of product quality. If you are not completely satisfied with the items received, we are here to help you.
How To Request Warranty?
Please follow the steps outlined below
- Please clearly describe the nature of the problem affecting the item (i.e. what happened, when and how).
- Please provide the code number of the shipping label on the package exterior.
- Please provide clear, well-lit color photographs of the defect
We will provide a prompt response within 1-2 business days.
Items confirmed to be faulty can be returned or refunded within the warranty period after contacting our customer service team. Our team of professionally trained staff will do their best to assist you to resolve any issues arising from faulty products. Please contact us at our dedicated Customer Service along with supporting proof including photographs and videos as early as possible.
It depends on different product classification
We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by submitting a ticket, or chatting with us online.
Missing or Incorrect Items
Please ensure the parcel contents are carefully inspected, In the event that there is an issue involving missing and/or incorrect items, please follow these steps:
- Contact us immediately with your order no. and order ID.
- Please provide clear, well-lit color photographs of the packaging and all the items you received (including the correct ones).
- After reviewing the facts, we will offer you a solution.
- If the error was caused by us, we will provide a partial refund, dispatch an alternative product or resend accessory for free within warranty period.
If there is no issue with the Product,can i Still Return It?
If we have shipped out the correct item and it has no issue, it is generally not permitted to return the item to us in principle. Unauthorized parcel returns are subject to shipping fees which will not be reimbursed. Please always contact our Support Center as soon as possible. Any product(s) that have been been used/worn are automatically disqualified for product returns.
We know that customers might have stock and they place order carelessly
Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Order can be cancelled if order still unprocessing.
- When order shows processing, Please contact our customer service if order can be cancelled.
Additional Notes About Warranty & Returns
- All returned items must be in brand new condition, unused/unworn, unwashed, and come with all the original tags intact and their original packaging.
- All refunds will be issued directly to your PlanetBeautyCare.com online account balance; no refunds will be issued to either your bank or your Paypal account.
- We do not accept product returns or exchanges for the following items: clearance items, discounted items, and all apparel listed under the lingerie and swimwear categories. Outside of these special item exclusions you are required to contact our Support Center and start the RMA (Return Merchandise Authorization) process within 7 days of receiving your parcel.
- Above warranty and return policy is only for Non-human damage.
- For the handling of the refund, Payment will be refunded to the account which you use to pay.
- Contact us by submitting a ID number or live chat before you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail at that time.
- For any further advice or assistance, please contact our Support Center staff. We will always do our best to help in any way while giving you total peace of mind.